Can you improve the customer experience in just one day? The Daresay course: Learning by doing Service Design will provide a hands-on introduction to service design. During the day you will get to test out design methodologies with a diverse group of people, as you move from interviewing customers, to ideation, to prototyping. Next opportunity to join is March 19.
We firmly believe that working from a user-centred perspective increases the probability for successful and cost-efficient projects. According to McKinsey, companies that take a good design approach to business outperform the relative industry-benchmark growth by as much as two to one. Despite this, 40% of companies still do not include the end user in development projects – in other words they neglect the service design phase of development. In our service design course, we introduce you to the basics of service design, and help you get an understanding of why talking to customers and challenging your assumptions about them is critical for delivering an amazing customer experience. But we won’t be lecturing about this, you’ll be learning by doing.
Check out the video below to understand how previous course participants experienced the service design course.
The one-day introductory course is an intense day of solving a challenge for a well-known service provider. As a service designer for a day, you will work in teams in interviewing customers, mapping the customer journey, and identifying new opportunities for improving the customer experience. No matter what business you’re in, you can always benefit from service design. To aid you in this process we will walk through the foundation of customer-centred development, discuss interview techniques and synthesising qualitative data, as well as doing fun idea generation exercises. By the end of the day, you will have designed and created a valid prototype for the challenge. Our course is great for inspiration and networking!
You get an insight into the service designers world, including a good understanding of how service design projects are run and the value of working with human-centred design. This includes insights into:
NOTE! The course is held in English.
This is a beginners course, ideal for Business Managers, Business Developers, Product Owners, Innovation Leads, Project Leaders, and all other people working with digital, product development, marketing and the customer experience. You should be curious about Service Design and want to learn more about what it means and how to work in a customer-centred manner. No previous experience is necessary. *To get the most of this course we recommend that you attend the course with a colleague that you can apply your new found skills with in your organisation.
4800 SEK ex moms.
Are you 2 or more from the same organisation. Reach out to us to get a favourable discount.
For other questions or if you want to join the course another time contact:
+46 709 468 000