Improve the experience for patients and decrease the work load for staff by making it more efficient for patients of all ages to understand and follow the steps they need to take before, during and after an orthopedic operation.
Din Ortopedoperation (Your Orthopedic Operation) is the first version of a step-by-step-guide that prepares patients mentally and physically pre and post operation.
Södersjukhuset is one of the largest hospitals in Stockholm, with 647 beds, 4,000+ employees and over 600,000 patient interactions annually.
Starting from an existing customer journey, we worked closely with nurses, orthopedic staff and patients to package patient information into an easy-to-access format.
Letting patients assimilate information digitally rather than in physical meetings, has freed up time for patients and staff, and led to an increase in patient safety. The long-term potential for this service is quicker patient flow and better hospital care.
We’ve won our first If Design Award in the UX/Service Design in the Health category for the Lev Friskt app.
Länsförsäkringar AB Head of Innovation, Nicklas Huss, shares his thoughts and ideas on the future of healthcare and insurance.